Talkiatry Review: Our Experience

Sign-up and using the platform

Talkiatry’s sign-up takes 10-20 minutes for most users. However, nearly one in five of the users we surveyed waited at least a week for their first appointment. Here’s what happens:

• Verify email.
• Enter personal details.
• Take the free online assessment.
• Choose a provider.
• Verify insurance.

The sign-up process was extremely easy. Talkiatry gave us a list of matching providers from which we chose a psychiatrist. However, the wait time for appointments seemed long. We selected the first available appointment, which was seven days away.

Insurance approval was granted only based on the name, age, and address we gave. We expect that insurance verification could be a little more difficult if you aren’t the primary on the insurance plan. In addition, we weren’t immediately told what the copay would be.

Usability and support

• 90 percent of surveyed users were satisfied or very satisfied with the usability of the platform.
• 84 percent of surveyed users were satisfied or very satisfied with customer support.

In our hands-on testing, we found that Talkiatry was easy to navigate. 90 percent of surveyed users agreed, saying they were satisfied with the usability of the platform. We encountered no technical issues during our testing period.

When we reached out to Talkiatry’s customer support, they responded within 24 hours. Customer support was very helpful and attentive to the question. They answered it thoughtfully and sent us additional resources in case we had follow-up questions. Again, our experience was backed up by the survey respondents. 84 percent of surveyed users said they were satisfied or very satisfied with Talkiatry’s customer support.

We did encounter one small issue: It’s important to log on for the initial appointment a few minutes early in order to complete the pre-session questionnaire, something that Talkiatry didn’t warn us about. Thankfully, we could skip a lot of the questions in order to not to be late for the appointment.

We didn’t switch psychiatrists during our testing phase. However, in our survey, 14 percent of respondents requested to switch providers. Of those, more than 90 percent felt the process of switching to a different provider was easy or very easy.

Our session experience

During the first session, the psychiatrist was late starting the session. However, she messaged us beforehand to let us know. Once we got started, the session still lasted for over 45 minutes. We were extremely impressed by her thoroughness. When we outlined our issues, the psychiatrist made us feel heard and validated. She also took the time to explain the different medication options. She was very open and clear about potential side effects and drawbacks of each medication, and she was responsive to all of the questions we had.

This positive experience with our psychiatrist was reflected in our June 2025 survey of Talkiatry users. 87 percent of respondents said they were satisfied or very satisfied with their psychiatrist’s responsiveness. 92 percent said they were satisfied or very satisfied with the medication management and psychiatric care they received overall.

Pricing options and value

The average cost of a psychiatry session of Talkiatry is a $15 to $30 copay. The cost depends entirely on your health insurance plan’s deductible. We ended up paying an insurance copay of $15, which we considered an excellent value for the service we received. 88 percent of the Talkiatry users we surveyed also rated the platform good value for money.