Good hearing is vital for mental health because it enhances communication, maintains social connections, and reduces risks of cognitive decline. If you’re experiencing hearing loss, hearing aids might be a suitable solution. Over-the-counter (OTC) hearing aids, like the styles produced by Lexie, may be an option if you want a quick and affordable solution for mild to moderate hearing loss.
In this review, the Handbook Team analyzes Lexie Hearing’s B2 Plus, B1, and Lumen models. Each model offers unique features tailored to different hearing needs. We will explore each hearing aid’s advantages and potential drawbacks to help you choose the one that best suits your lifestyle, preferences, budget, and auditory needs.
HelpGuide Handbook for Lexie hearing aids
If you only learn five things about Lexie hearing aids, this is what you need to know:
Lexie hearing aids have a user-friendly app that helps you customize them to your hearing profile.
All of the hearing aids have disposable batteries except the Lexie B2 Plus, which has a rechargeable battery.
Lexie hearing aids are designed to treat mild to moderate hearing loss.
The Lexie B2 Plus lets you stream phone calls to your hearing aids via Bluetooth.
Lexie hearing aids range in price from $799–$999.
Lexie B2 Plus
Features
- Price: $999.
- Type of hearing aid: Receiver-in-canal (RIC).
- Battery: Rechargeable.
- Wireless charging: Yes.
- Hearing modes: Noisy indoor, Outdoor, Music, Everyday, and 10 recommended settings based on your hearing profile.
- Standout feature: Call streaming.
Pros & Cons
Insights from our testers
Lexie’s newest model, the B2 Plus, replaced the B2 model in early 2024. It is Lexie’s most expensive and most advanced model, as well as its only rechargeable offering.
“The majority of devices dispensed and fit are RIC rechargeable options. Patients are really interested and prefer the rechargeable models which has moved the industry to more of a RIC style versus ITE [in-the-ear] style”
Gina Angley, an audiologist with Nashville’s Hearing and Communication Center in Nashville, Tennessee
As with all OTC hearing aids, the Lexie B2 Plus is meant for mild to moderate hearing loss. This upgraded model’s key differences are the addition of an optional in-app hearing test with customized settings based on those results and an upgraded charging case.
Handbook Tip #1
Remember to wear closed domes when customizing your volume settings through the hearing test in the app.
The hearing test allows for self-fitting through personalized settings that simulate the customization you get from an audiologist’s office. You can take the hearing test to customize your settings during setup or anytime you want to fine-tune your hearing aids. Additionally, the app will recommend hearing modes based on your hearing profile, a unique feature of this model.
From our tester
“After I took the hearing test it applied a recommended setting to the hearing aids. After I completed it, it asked me if I wanted to continue with my recommended settings or redo my hearing test.”
The B2 Plus also has an upgraded portable charging case that can provide one additional full charge. A full charge gives 16–24 hours of battery life (18 hours on average), depending on usage. It’s important to note that streaming will drain the battery the quickest. The B2 Plus takes three hours to charge fully. For comparison, many competitor OTC brands with portable charging cases provide two or three full charges, with a battery life of around 24 hours.
You can stream calls from an iPhone using Bluetooth, but it’s not optimized for music or video. It also doesn’t support hands-free calls (you must speak into the phone speaker), and it’s only compatible with some Android devices. According to one of our testers, you can hang up your phone call simply by pressing the back of the hearing aid twice, making it convenient to use.
From our tester
“When I tried to stream Bluetooth to the hearing aids, it did not sound great. It sounded a little staticky, but I think that’s hard to eliminate. I was also wearing open domes, and wearing closed domes might make it sound better.”
The Lexie app is a central feature of the B2 Plus hearing aid experience, providing a user-friendly interface that allows wearers to customize and control their hearing aids extensively. The Lexie app can be used for:
- Volume control and muting.
- Treble and bass adjustments.
- Directionality adjustments. The two options are Everywhere, which will be used most of the time, and Front, which is best for conversations in noisy environments.
- Balance, for when one side feels louder than the other.
- Environmental settings: The options are Noisy indoor, Outdoor, Music, Everyday, and Recommended. These settings are customized using the optional hearing test. Up to 10 are permitted. All settings may be fine-tuned within the app.
- Automatic software updates.
- Video chats with Lexie support.
Our testers say the app is user-friendly and a great resource. It offers more dynamic settings than other brands, like MDHearing and Audien, while also not being overwhelming.
One of our testers trying out the Lexie B2 Plus
The Lexie B2 Plus is an RIC-style device with six sets of domes—three different sizes of both open and closed options—for the most comfortable fit and best sound experience. Open domes have holes in them, so they sound more natural to some wearers because they receive unblocked sound through the ear. Because closed domes are one solid piece, they reduce unwanted or unneeded sounds outside the hearing aids and boost their sound level and bass. But this may cause an unwanted occlusion effect, where the wearer’s voice sounds too loud. The choice ultimately comes down to personal preference. Both types should be tried before making a decision. One of our testers notes that the domes inside their ears made them feel itchy but adds that the user manual says this is normal and should subside with use.
Lexie recommends not wearing your B2 Plus aids in the shower, bath, or pool, and rain exposure should remain limited. n humid climates, Lexie recommends using specially designed hearing aid drying capsules. These are used by placing your hearing aids and a capsule in a sealed jar so the capsule can absorb any moisture.
Offering new features and customizability, the B2 Plus comes with a higher price tag ($999) than the other Lexie models (and some other OTC options), which may be a barrier for some potential users. Additionally, the bulkier RIC style compared to some other in-the-ear (ITE) or completely-in-canal (CIC) OTC models could be a drawback for people seeking a more discreet hearing solution. The lack of streaming for music and video, hands-free calling, and Android compatibility may send you to shop for another brand like Jabra Enhance. The battery life is also not as long as some other brands.
Our verdict
The Lexie B2 Plus features a rechargeable battery, customizable settings, and Bluetooth streaming capabilities compatible with iPhones and certain Android devices, making it a top choice for tech-savvy users looking for a moderately priced OTC hearing aid. If you have an Android device, Lexie recommends confirming that your specific device is compatible, as these hearing aids won’t work with all Android devices.
Lexie B1
Features
- Price: $799.
- Type of hearing aid: Receiver-in-canal (RIC).
- Battery: Replaceable.
- Wireless charging: No.
- Hearing modes: Noisy indoor, Outdoors, Music, and Everyday.
- Standout feature: Lexie app.
Pros & Cons
Insights from our testers
The Lexie B1 model can provide effective hearing support simply and affordably. This compact hearing aid fits discreetly behind the ear, making it slightly less noticeable than some larger receiver-in-canal (RIC) or behind-the-ear (BTE) models. This can be a small advantage for users concerned about the visibility of their hearing aids.
One of the B1’s limitations is its reliance on disposable batteries. While this may be suitable for people who prefer not to worry about recharging their devices, it does mean more frequent battery replacements and an additional expense over time. Our testers found the batteries difficult to replace due to their small size and conflicting instructions in the user manual.
Additionally, the customization options available through the Lexie app are somewhat limited. Users can adjust basic settings such as volume and manage profiles for different environments, but the depth of customization is not as extensive as in the B2 Plus. This may be a drawback for those who prefer to fine-tune their hearing experience. As with the B2 Plus, our testers say the app is straightforward and easy to use. They appreciate that you can adjust the volume with a control on the devices or through the app.
From our tester
“This hearing aid is comfortable, and the app offers easy-to-understand images to explain how to fit the device in your ear.”
One of our testers wears the Lexie B1
Overall, we think the Lexie B1 is a great choice if you’re looking for a simple, effective, and discreet hearing aid. It provides essential features that improve hearing without overwhelming the user with complex options, making it particularly suitable for first-time hearing aid users or those with straightforward hearing enhancement needs.
We also like that Lexie offers lifetime support, an important feature for OTC hearing aid users who don’t regularly see an audiologist.
From our tester
“Video calls and other ways to contact support via the app are helpful and user-friendly.”
Our verdict
The Lexie B1 hearing aid combines advanced sound processing with a discreet design at a more affordable price than the B2 Plus. While this disposable battery model lacks some of the high-tech features and customization of higher-end OTC aids, it remains a solid choice if you need reliable hearing support without the frills.
Lexie Lumen
Features
- Price: $799.
- Type of hearing aid: Behind-the-ear (BTE).
- Battery: Replaceable.
- Wireless charging: No.
- Hearing modes: Everyday, Noisy indoor, Outdoor, Music, Telecoil, Companion mic.
- Standout feature: In-app hearing test.
Pros & Cons
Insights from our testers
Like the B2 Plus, the Lumen offers an in-app hearing test for personalized customizations. It offers six environmental presets, which can be tailored to your preferences. Our tester found it helpful that the devices offer verbal notifications to let you know which program is selected and when your battery is low. While Lumen does support Bluetooth to connect to the app, it does not support streaming.
Lexie Lumen provides essential hearing aid functions at a competitive price, so we think it makes a good entry-level option. Plus, its durability and ease of use make this an option for people who want a no-frills hearing solution.
From our tester
“The Lumen are easy to put on and clean (easier to use than some other OTC brands), have great customer support (all staff have been knowledgeable and helpful), have good sound quality and app, and are overall a very good value for the price.”
One of our testers tries out the Lexie Lumen
Our verdict
The Lexie Lumen hearing aid is designed for durability and comfort, offering basic functionality in a water-resistant behind-the-ear (BTE) style. While it doesn’t have the advanced features of higher-end aids, its affordability and straightforward design make Lumen a practical choice for those seeking simple and reliable hearing support.
HelpGuide Handbook’s testing methodology
Our testing experience
With FDA approval, the OTC hearing aid market experienced rapid growth with an influx of new companies. While this improves accessibility and helps drive down prices, it also muddies the waters. How do you know which products are trustworthy?
When choosing hearing aids to test, we survey the market, interview hearing health experts, and speak to real hearing aid users. To date, we’ve curated a list of 21 OTC models to test from nine brands: Audien, Audicus, Eargo, Go Hearing, Jabra Enhance, Lexie, Lucid, MDHearing, and Sony. We chose these brands because they have positive reputations and represent a range of prices, styles, and features.
We also tested prescription models from Oticon, Phonak, and Starkey to experience the difference between OTC and Rx (prescription) hearing aids firsthand.
The process looks like this:
Purchase hearing aids as mystery shoppers.
Set up and adjust hearing aids.
Wear hearing aids and adjust volume.
Evaluate sound quality, comfort, and ease of use.
Charge them or remove and replace the batteries.
Remove and reinstall the domes and wax guards.
Clean hearing aid with provided tools and instructions.
Test all features, including Bluetooth streaming.
Download app and test features.
Our testers try multiple devices and answer 25 questions about each. We use these answers to look for outstanding performers. For example, the clarity of the Jabra Enhance Select 200 immediately catches our testers’ attention like no other OTC hearing aid.
From our tester
“Jabra Enhance Select 200 has great sound quality for different environments. I can really tell the difference between the listening programs.”
We also look for hearing aids that demonstrate consistent quality in fundamental features, like sound clarity, setup, comfort, and ease of use. Brands that don’t meet those standards didn’t make it onto our best-of list.
No brand’s hearing aids perform flawlessly. For example, one of our testers runs into trouble right away with the MDHearing Volt: the Quick Start Guide doesn’t explain how to turn it on.
We also complete onboarding calls with brand audiologists and talk with customer service representatives over the phone and through chat modules to accurately replicate the buying process and evaluate post-purchase support options.
Finally, we continue our testing by interviewing independent audiologists, hearing instrument specialists, mental health experts, and hearing aid users to get additional perspectives on OTC hearing aids.
The case for OTC hearing aids is particularly compelling. Being able to reach a wider population by increasing accessibility, simplifying the ease of fitting, and reducing the cost barriers … opens the gateway to an array of possibilities [previously inaccessible] due to exorbitant costs and lack of insurance coverage.
Shelley Singh, AuD
Learn more about our hearing aid review methodology.
Our overall thoughts about Lexie hearing aids
Lexie offers a range of affordable OTC hearing aids that will likely meet the basic needs of most people with mild to moderate hearing loss. The Lexi app is a big draw for this brand and a favorite of our testers.
Our favorite things about Lexie hearing aids
- Affordability: Lexie hearing aids are priced competitively from $799–$999, making them accessible to a broad audience, without compromising essential features.
- Innovative technology: Lexie integrates advanced technology in their hearing aids, such as Bluetooth connectivity, which allows you to stream audio directly from devices and adjust settings via the Lexie app. The app is easy to use and offers a hearing test for customizing your devices. All Lexie hearing aids feature bi-directional microphones, background noise reduction, and feedback control.
- Supportive customer service: Our team has found Lexie customer service responsive and friendly. We like that the brand provides lifetime support through the app, allowing users to make video appointments with Lexie professionals. They offer guides, answers to FAQs, and direct support to help users get the most out of their hearing aids.
- Warranty and trial period: All Lexie hearing aids come with a one-year warranty with the option to purchase an additional protection plan and a 45-day money-back guarantee.
Our Lexie hearing aid complaints
- Dependence on disposable batteries: Two of the three Lexie models require disposable batteries, which can be inconvenient.
- Bulkier style offerings: Lexie does not offer any in-the-ear (ITE) or completely-in-the-canal (CIC) models for those who value the most discreet look.
- Lack of advanced tech features: Wireless calling and media streaming are unavailable.
Frequently asked questions
Lexie hearing aids are more affordable than many other brands on the market. Depending on the model, prices range from $799–$999 per pair.
Lexie hearing aids are registered with the FDA, which means they comply with the necessary regulations for OTC hearing aids in the United States and meet the required standards for safety and effectiveness.
Lexie hearing aids operate by capturing sound through a microphone, and then processing the sound to amplify it according to specific hearing loss profiles. They use digital signal processing to make necessary adjustments to the sound before delivering it to the ear through a speaker. This process helps enhance speech clarity and reduce background noise, making it easier for users to hear in various environments. Most Lexie models allow users to customize settings through an app, offering flexibility to adapt to different listening situations. They come with preset listening environments that optimize hearing for scenarios like Noisy indoor or Outdoor settings.
- Fortunato, S., Forli, F., Guglielmi, V., De Corso, E., Paludetti, G., Berrettini, S., & FetonI, A. (2016). Ipoacusia e declino cognitivo: revisione della letteratura. Acta Otorhinolaryngologica Italica, 36(3), 155–166. Link
- Research and Markets. (2023). Over-the-counter (OTC) hearing aids market size, market share, application analysis, regional outlook, growth trends, key players, competitive strategies and forecasts- 2023 to 2031. Link
- OTC Hearing Aids: What You Should Know. FDA Link